RETURNS & REFUNDS POLICY

 

Effective Date: 1/4/26

Last Updated: 1/4/26

 

This Returns & Refunds Policy applies to purchases made from LOVEMEBEAUTIFUL (“we”, “us”, “our”) via our website.

 

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1. Your Right to Cancel (14-Day Cooling-Off Period)

 

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for any reason.

 

You then have a further 14 days to return the goods to us.

 

To exercise your right to cancel, you must notify us in writing by:

 

Email: info@lovemebeautiful.co.uk

Address: 3F1 Third Floor, 3 Hill Street, New Town, Edinburgh, EH2 3JP.

 

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2. Return Shipping Costs

 

Unless the goods are faulty, damaged, or incorrect, you are responsible for paying the cost of returning the goods to us.

 

We do not reimburse return postage costs for unwanted items.

 

We strongly recommend using a tracked and insured delivery service, as we are not responsible for items lost in transit.

 

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3. Condition of Returned Cosmetics

 

Due to hygiene and safety reasons, the following conditions apply:

 

We can only accept returns of cosmetic products if:

    •    They are unopened

    •    They are unused

    •    The hygiene seal (if applicable) remains intact

    •    They are returned in their original packaging

 

We cannot accept returns of:

    •    Opened or used cosmetics

    •    Products with broken seals

    •    Items returned in an unsaleable condition

 

This is permitted under Regulation 28 of the Consumer Contracts Regulations for sealed goods not suitable for return for health or hygiene reasons once unsealed.

 

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4. Faulty, Damaged or Incorrect Items

 

Under the Consumer Rights Act 2015, goods must be:

    •    Of satisfactory quality

    •    Fit for purpose

    •    As described

 

If your item is faulty, damaged, or incorrect:

    •    You must notify us within 30 days of delivery

    •    We will offer a repair, replacement, or full refund

    •    We will cover reasonable return postage costs

 

You may be asked to provide photographic evidence.

 

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5. Refunds

 

If your return is approved, we will:

    •    Process your refund within 14 days of receiving the returned goods (or proof of return)

    •    Refund the original purchase price

    •    Refund the standard delivery cost (if cancelling the entire order under the 14-day cooling-off period)

 

Refunds will be made using the original payment method.

 

We are not required to refund:

    •    Express delivery upgrades

    •    Return postage costs (unless the item is faulty)

 

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6. Deductions from Refunds

 

We may reduce your refund if the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics, and functioning.

 

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7. Late or Missing Refunds

 

If you have not received your refund:

    1.    Check your bank account

    2.    Contact your card provider

    3.    Contact us at: info@lovemebeautiful.co.uk

 

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8. Exchanges

 

We only replace items if they are defective or damaged.

If you require an exchange, please contact us.

 

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9. How to Return an Item

 

Please contact us first before sending any returns.

 

Return Address:

Black Isle Holdings Limited (T/A LOVEMEBEAUTIFUL) 

3F1 Third Floor, 3 Hill Street, New Town, Edinburgh, EH2 3JP.

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Include:

    •    Your order number

    •    Your full name

    •    Reason for return

 

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10. Your Statutory Rights

 

Nothing in this policy affects your statutory rights under UK law, including your rights under:

    •    Consumer Rights Act 2015

    •    Consumer Contracts Regulations 2013