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DELIVERY & COLLECTIONS POLICY

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Black Isle Holdings Limited (T/A LOVEMEBEAUTIFUL)

(Registered in England and Wales)
Last Updated: 2/4/26

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1. Overview

This Delivery & Collections Policy sets out the terms under which Black Isle Holdings Limited (T/A LOVEMEBEAUTIFUL) (“we”, “us”, “our”) delivers products ordered via our website.

By placing an order, you agree to the terms set out below.

 

2. Delivery Provider

2.1 All UK mainland deliveries are fulfilled using DPD.

 

2.2 We reserve the right to use an alternative courier where necessary for operational reasons.

 

3. Delivery Areas

3.1 We deliver to:

  • England

  • Wales

  • Scotland

  • Northern Ireland (subject to additional delivery times)

 

3.2 Delivery outside the United Kingdom may be refused or subject to separate terms.

 

4. Delivery Timeframes

4.1 Orders are processed within [1–3] working days unless otherwise stated.

 

4.2 Estimated delivery times (after dispatch):

  • Standard Delivery: 1–3 working days

  • Express Delivery (if offered): Next working day

 

4.3 Delivery times are estimates only and not guaranteed.

 

4.4 We are not liable for delays caused by:

  • Courier delays

  • Severe weather

  • Industrial action

  • Incorrect delivery details

  • Circumstances beyond our reasonable control

Nothing in this clause affects your statutory rights.

 

5. Delivery Charges

5.1 Delivery charges are clearly displayed at checkout before payment is taken.

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5.2 We reserve the right to amend delivery pricing at any time prior to order confirmation.

 

6. Risk and Ownership

6.1 Under the Consumer Rights Act 2015, goods remain at our risk until they are delivered to you.

 

6.2 Delivery is deemed complete when the goods come into your physical possession or that of a person identified by you to take possession.

 

6.3 Ownership of goods transfers only once full payment has been received.

 

7. Missed Deliveries

7.1 If you are unavailable at the time of delivery, DPD may:

  • Leave the parcel in a safe place (if authorised)

  • Deliver to a nominated neighbour

  • Attempt redelivery

  • Hold the parcel at a DPD collection point

 

 

7.2 You are responsible for following DPD tracking updates and arranging redelivery or collection where required.

 

7.3 If a parcel is returned to us due to failed delivery attempts, we reserve the right to:

  • Charge a redelivery fee; or

  • Refund the order minus original delivery costs.

 

8. Incorrect Address Information

8.1 You are responsible for ensuring delivery details are accurate at checkout.

 

8.2 We are not liable for loss or delay arising from incorrect or incomplete address details provided by you.

 

8.3 If an order has not yet been dispatched, we will attempt to amend details upon request but cannot guarantee changes.

 

9. Damaged or Lost Parcels

9.1 If your parcel arrives damaged, you must notify us within 48 hours of delivery.

 

9.2 If your parcel is lost in transit, you must notify us within 7 days of the expected delivery date.

 

9.3 We may require:

  • Photographic evidence of damage

  • Confirmation of non-receipt

  • Cooperation with any courier investigation

 

9.4 Where goods are confirmed lost or damaged in transit, we will offer:

  • A replacement; or

  • A full refund

in accordance with your statutory rights.

 

10. Delays Beyond 30 Days

10.1 Under the Consumer Contracts Regulations 2013, unless otherwise agreed, goods must be delivered without undue delay and no later than 30 days after the contract is formed.

 

10.2 If we fail to deliver within 30 days, you may:

  • Set a new reasonable deadline; and

  • Cancel the contract for a full refund if delivery is not made within that period.

 

11. Collections (Returns)

11.1 Where a return is authorised under our Returns Policy, we may:

  • Arrange a DPD collection; or

  • Require you to return the item via tracked delivery.

 

11.2 Collection slots are subject to DPD availability.

 

11.3 You must ensure:

  • Items are securely packaged;

  • All original packaging (where possible) is included;

  • The parcel is available at the agreed collection time.

 

11.4 We are not responsible for items lost in return transit unless:

  • We arranged the collection; and

  • The item was properly packaged.

 

12. Hygiene and Cosmetic Products

Due to the nature of cosmetic products:

  • Opened or used products cannot be returned for hygiene reasons unless faulty.

  • This does not affect your statutory rights under the Consumer Rights Act 2015.

 

13. Refusal of Delivery

If you refuse delivery without lawful reason:

  • The parcel may be returned to us;

  • We reserve the right to deduct delivery and return costs from any refund.

 

14. Limitation of Liability

Nothing in this policy excludes or limits liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Any rights which cannot be excluded under UK law.

Subject to this, our liability relating to delivery shall not exceed the total price paid for the goods.

 

15. Contact

For delivery or collection queries, please contact:

Email: .info@lovemebeautiful.co.uk
Registered Office: 3F1 Third Floor, 3 Hill Street, New Town, Edinburgh, EH2 3JP.
Company Number: 16123308

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